Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for shopping with [Store Name]. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During sale periods, festivals, or high-demand seasons, processing times may be extended.

2. Shipping Coverage

We currently deliver across India, subject to courier service availability in your area.

3. Shipping Charges

Free Shipping on orders above ₹[Amount].
Orders below ₹[Amount] will incur a shipping charge of ₹[Amount].
Any promotional free-shipping offers will be displayed at checkout.

4. Estimated Delivery Time

Location	Delivery Time
Metro Cities	2–5 Business Days
Tier 2 & Tier 3 Cities	3–7 Business Days
Remote Areas	5–10 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, strikes, or other unforeseen circumstances.

5. Cash on Delivery (COD)

COD is available for selected pin codes.
A COD handling fee of ₹[Amount] may apply.
We reserve the right to disable COD for certain orders or locations.

6. Order Tracking

Once your order is shipped, you will receive:

A shipment confirmation email/SMS.
Tracking details and courier partner information.

Tracking information may take up to 24 hours to become active.

7. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

Courier partner issues
Weather conditions
Government restrictions
Natural disasters

We will keep you informed of any significant delays.

8. Damaged or Missing Packages

If your order arrives damaged or items are missing:

Contact us within 48 hours of delivery.
Share photos/videos of the package and product.
Our team will investigate and provide a suitable resolution.

9. Incorrect Address

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges for re-dispatch.